purchases that turned into refunds
CrieClub
The product had demand, but many customers asked for refunds.
I built a platform of their own to give the operation more control and create a buying experience that matches the product's value. The refund rate dropped from about 4 in 10 purchases to 6.8%.
- from sign-up to first purchase (median)
- ~6 min
- buy within an hour of signing up
- 69%
- of buyers come back to buy again
- 19%
Own checkout
- Pix and card with Mercado Pago and Stripe, no longer tied to a third-party platform
- Migration from the old platform, keeping the history of past buyers
- Coupons and automatic revenue split between creator and collaborators
Fewer refunds and less fraud
- Proof of every purchase: policy acceptance, device and checkout location stored to answer refunds and chargebacks
- 3D Secure on cards and refund requests handled inside the platform
Delivery and community
- Protected downloads with S3 and CloudFront
- Reviews and favorites that give products a community feel
- Sign in with Google and Discord
Tracking
- Own analytics for visits, buy-button clicks and UTM links
- Webhooks so creators get every sale in their own systems
- Next.js
- MongoDB · Prisma
- Mercado Pago
- Stripe
- S3 · CloudFront
- OAuth
